Help and Recruitment FAQs
Applying Online Assistance
- User Information: Please provide the position you are applying for, your Applicant ID number, whether you're a Washoe County employee, and if you're experiencing this issue from home or work.
- Issue Description: Please describe the issue(s) you're experiencing (i.e. tell us at what point this issue is occurring (e.g. viewing job listing, registration, log on, using online application form, or other), if online application - what field you were inputting when you received the error message, and what happened on the screen (e.g., it timed out; it got the blue circle in the middle and never responded; the date field turned red; etc...)).
- Error Message(s): If you have received an error message, please describe the error message or provide a screen shot (press ALT & PRINT SCREEN and paste it in the body of the email).
- System Information: Please provide the operating system + version (e.g. Windows 10 ) and web browser + version (e.g. Internet Explorer 11) used.
Help is also available with the application process by phone at 775-328-2081 during normal business hours, Monday through Friday, 8 am to 5 pm PDT, excluding holidays.
Help and public use computers are available in our offices at 1001 E. Ninth Street, Suite 220, during the normal business hours detailed above. Washoe County Human Resources Department provides reasonable accommodation in the application and/or testing process to eligible individuals requesting assistance under the Americans with Disabilities Act. Auxiliary aids and services are available upon request to individuals with disabilities. Please contact the Human Resources Department at 775 328-2081 or firstname.lastname@example.org if you believe you may require such assistance.
Another option is using a computer at one of the Washoe County Libraries. Check this link for branch locations and hours of operation - Library
Examination FAQs - provides answers to questions about the examination process including types of exams given, scheduling of exams and candidate notification.
Recruitment FAQs - provides answers to questions about the Washoe County application process including types of jobs available, completing the application, deadline dates, and the notification process.
Interview and Selection FAQs - provides answers to questions about what happens to candidates after completion of the examination process, commonly referred to as the interview and selection process.
Online Application FAQs - provides answers to questions about applying online, the process and technical troubleshooting.