Welcome to the Utility

Washoe County Community Services Department Utility Team provides wastewater treatment to approximately 16,000 customers including some urban areas in Reno and Sparks. The Utility treats an average of 5 million gallons of wastewater per day at three regional wastewater plants and manages the recovery of reclaimed water and biosolids from these waste streams. 

Utility Customer Service
Office Hours: Monday-Friday 8:00 a.m. to 4:00 p.m.
Phone: (775) 954-4601     Fax: (775) 328-3699
Email: utility@washoecounty.gov
Mailing Address: 1001 E. 9th Street, Reno, NV 89512

Our Most Common Customer Questions 

  • Need information on utility bill payment? Visit utility billing.  
  • If you are looking for information related to utility service for new development, including engineering services for sewer and reclaimed water service, please visit the Land Development Review page in the Engineering & Capital Projects Division. Standards and engineering standard details for land development, utilities, and public works construction have been consolidated.