Coordinated Entry

Coordinated Entry is a centralized and coordinated assessment system which covers the geographic area of the Northern Nevada Continuum of Care (CoC) to respond to homelessness in Washoe County. It is accessible to individuals and families experiencing homelessness and seeking housing or services and includes a comprehensive and standardized assessment tool called the Community Housing Assessment Tool (CHAT). 

Coordinated Entry is a community wide process that aims to provide housing to individuals most in need through a cohesive process involving multiple community partners.  Multiple local agencies assess clients using the CHAT, creating multiple entry points for access to housing funded by the U.S. Department of Housing and Urban Development (HUD) through the Northern Nevada CoC. The CHAT assessment utilizes the Homeless Management Information System (HMIS), a database widely used in the Northern Nevada CoC, and through the HMIS system it creates a prioritized Community Housing List. The Community Housing List (or “Community Queue”) and adherence to HUD and local Coordinated Entry policy helps ensure  fair and equal access to HUD CoC funded housing programs for everyone.

How does Coordinated Entry look like in Northern Nevada?NN_CE_1.PNG

To download this document, click here.

Need a Community Housing Assessment Tool (CHAT) assessment?

Multiple agencies assess clients using the CHAT, creating multiple entry points for access to housing funded by the U.S. Department of Housing and Urban Development (HUD). Northern Nevada uses the "no wrong door" approach to assessments. This means that various agencies in our community can help you with the CHAT assessment. Please see the list of local CHAT assessor agencies below: 

ASSESSOR AGENCY/ PROGRAM

ASSESSMENT AVAILABILITY 

AGENCY CONTACTS

Catholic Charities of Northern Nevada
  • Address: Appointments can be scheduled at the Resource Hub located at 500 E 4th St, Reno, NV 89512, or over the phone. 
  • Hours: Monday-Friday, 9am-12pm and 1-4pm. Closed Saturday and Sunday.
  • For questions or schedule to request an assessment call 775-322-7073. 

Eddy House

Eddy House serves youth 18-24 and welcomes new clients 24/7
  • Address: 888 Willow St., Reno, NV.
  • Hours: Case Managers are available for intakes Monday-Friday from 8am-5pm.
  • CHAT assessments will be scheduled upon intake. 
  • Questions may be answered over the phone at 775-384-1129.

Nevada Cares Campus Emergency Shelter
  • Address: Drop in assessments are available at 1800 Threlkel St., Reno, NV, 89512.
  • Hours: Monday-Saturday from 8am-5pm. Closed on Sundays. 
  • For questions or to request an assessment call 775-329-4141.
Northern Nevada Adult Mental Health Services (NNAMHS)
  • Address: Assessments available by appointment only.
  • Hours: Monday/ Wednesday/ Friday from 2-4pm. Closed Tues/Thurs/Sat/Sun. 
  • Call 775-688-2001 for scheduling.

Northern Nevada Veteran’s Administration (VA)  
  • Address: Drop-in hours for assessments are available at 350 Capitol Hill Avenue, Reno, NV 89502
  • Hours: Monday-Friday from 7:30am-3pm. Closed Saturday and Sunday.
  • Appointments can be requested by phone at 775-324-6600. 
OUR Place Emergency Shelter
  • Address: Drop in assessments are available at 605 S 21st St, Sparks, NV 89431
  • Hours: Monday - Saturday from 8am-5pm. Closed on Sundays. 
  • For questions or to request an assessment call 775-327-7501.
Restart Homeless Services
  • Address: Drop-in assessments are offered at 1095 E. Taylor St., Reno, NV 89502
  • Hours: Monday-Thursday from 8am-12pm & from 1:00pm - 4:00pm. Closed Saturday and Sunday and all major holidays.
  • Assessments can also be scheduled by phone at 775-324-2622 anytime Monday-Thursday between 8:00am - 12:00pm and 1:00pm -4:00pm.
Safe Embrace
  • Hours: Appointments are available Monday-Friday from 9am-5pm. Closed Saturday and Sunday.
  • CHAT assessments can be requested through the 24/7 crisis hotline at 775-322-3466.
Steps to New Freedom
  • Hours: Mon-Tues from 8am-7:30pm and Wed-Thurs from 8am-5pm. Closed Friday- Sunday.
  • Drop-in assessments are available, and appointments can be made over the phone at 775-322-4003.
The Reno Initiative for Shelter and Equality (RISE) Street Outreach
  • Hours: Monday- Friday from 9am-5pm. Closed Saturday -Sunday.
  • To schedule an assessment call 775-486-3041.
WC Health Northern Nevada

Drop-in assessments available at two (2) Psychiatric Urgent Facilities (PUF):

Address:
  • PUF 1: 830 Mill Street Suites 100-101, Reno, NV 89502
  • PUF 2: 155 W. 2nd St., Reno NV 89503

Hours:

PUF locations are open Monday - Friday from 9am-5pm, closed Sat-Sun. 
  • For questions or to request an assessment call 775-538-6700

 

 

 

 

Additional Resources

  • Immediate shelter, nutritional support and clothing needs: This list of resources assist people experiencing homelessness and people who are in transition. To view these resources, click here.

Additional Information 

If you are interested in additional information, please contact Washoe County Housing and Homeless Services at: RegionalHomelessServices@washoecounty.gov