At a Glance: Washoe County’s Response to COVID-19

covid19.jpgWashoe County is taking a number of proactive steps for the protection, health and well-being of our staff, visitors and residents to control the spread of COVID-19 (Novel Coronavirus). We are committed, more than ever, to deliver the vital services and programs our residents need and expect from us.  

Providing the safest customer experience 

The County is carefully following Governor Sisolak’s Directives, as well as federal, and local public health authority recommendations.  As residents visit our facilities, their customer experience will include the following increased safety protocol to limit our community’s risk to exposure and infection:

  • Elevated cleaning and sanitizing protocols that meet or excel public health guidelines.
  • At the County Complex, prior to the beginning of their shift, staff complete a pre-check, including temperature checks to ensure they are ready and able to work.
  • Staff and public are required to wear a facial covering/mask at all times,  and comply with State social distancing mandates.
  • In most Washoe County facilities, temperature checks are required at the building entrances for staff and the public. A person with a temperature of 100.4 degrees or more will be unable to enter the building. 

Modified Operations – Adapting for Best Services

Additionally, departmental leadership has adapted their operations, working hard on creative solutions to provide the best possible services while also ensuring the well-being and safety of their staff, partners and customers.  As a result, our departments continuously update information on their operational status on Washoe County’s Modified Hours and Services webpage.  Frequently asked questions answered on the page include how to sign up for a teleconferencing court proceedings, where to call for an appointment for building plans or licensing, or is the Treasurer’s Office open? It is. 

One-Stop Resource for All Local Covid-19 Information

Washoe County is also a key partner with the Washoe County Health District, the Cities of Reno and Sparks, as well as 16 other regional agencies who actively monitor information concerning the level of risk to the public relating to Covid-19 through the unified Regional Information Center (RIC).  To date, more than 235,000 Washoe County residents have found the answers to their most frequently asked questions related to Covid-19 on the RIC’s Covid19Washoe website. The site also includes a comprehensive bank of resources, online symptom and testing information, daily case updates, business guidelines and much more.