File a Complaint
How To File A Short Term Rental Complaint
Short Term Rental complaints must be filed online or through the hotline phone number provided below. Once a complaint is filed, a local responsible party for the short term rental property will be contacted and the appropriate enforcement agency will be notified (Washoe County Sheriff's Office, Washoe County Code Enforcement, Fire Protection District, Environmental Health Services).
Contact Local Authorities In Addition To Washoe County Code Enforcement
Please contact your local authorities as a first step to resolve general nuisance complaints such as unauthorized street parking, disturbing the peace/noise, and improper trash practices (contact the Washoe County Sheriff's Office for disturbing the peace/noise and street parking, and in the Tahoe basin, IVGID for trash and/or bear concerns). Please note that Washoe County Code Enforcement staff has a regular work schedule of Monday-Friday, 8 a.m. to 5 p.m. and is not available on weekends to respond to complaints. Please file complaints on-line through the link provided below or by calling the hotline phone number. A local responsible party will be contacted regarding your complaint and Washoe County Code Enforcement will also be notified.
Click here to view Short Term Rental Penalties and Fines
Disturbing the Peace/Noise & Street Parking
Washoe County Sheriff's Office - Non-Emergency Contact
Incline Village / Crystal Bay - (775) 785-9276
Truckee Meadows - (775) 328-3001, opt. 7
Complaint Evidence and Witness Statements
Code Enforcement Officers are not in the field 24 hours a day. Pursuant to Washoe County Code proof of certain STR nuisances and possible violations may be required from the complainant for a complaint to move forward with the Administrative Enforcement process.
Additional evidence and witness statements from the public may be required for the following STR concerns:
- Over-occupancy / Parties
- Photos must be date and timestamped
- Complainant must sign a Witness Statement
- Complainant must be present during an Administrative Hearing if an STR violation case is appealed by the property owner
Washoe County Code CH. 125.160.9
The administrative penalty notice may be issued by peace officer or enforcement official based upon a written and signed statement of a complaining party. Any photographic, audio, or video evidence submitted by the complaining party as part of the written and signed statement shall be time and date stamped, and the location from which the evidence was collected shall be attested to by the complaining party. In such a case, the complaining party must appear at any hearing subsequently scheduled pursuant to this chapter to testify. If the complaining party does not appear at the hearing in the case, the administrative penalty notice will be dismissed and the respondent released from liability.
Call in a Complaint
Dial (775) 277 - 6701
Please follow the automated instructions. You WILL speak with a live representative at the end of your call. Be sure to have the property address and unit number available BEFORE you call in your complaint.