Community Services

How To: Submit a STR Renewal

A renewal notification email will be sent to all the contacts listed in the short term rental (STR) permit record, including the Local Responsible Party (LRP), Authorized Agent, and Owner, indicating that their permit is about to expire approximately thirty-one (31) days prior to permit expiration. This email will ONLY be sent to the email addresses listed in the contact information at OneNV.us. It is vital that the contact information on file in OneNV.us is up to date.

STR Renewal Process

For LRP, Authorized Agent or Owner – Important: The email address you are using to
log into OneNV.us must match an email address that is both linked to an active account
with OneNV.us and linked to the permit record you are attempting to renew.

1. Log in to your OneNV account at www.onenv.us.
2. From the Home tab, click on My Records. 
3. Click on the arrow to the left of Short Term Rentals to see the drop-down list.
4. Click the blue Renew Application link in the Action column. This will take you into
   the renewal process. Important: Make sure you look for your STR permit number,
   NOT your original STR application number.
   • Your STR permit number will follow this pattern: WSTR21-0123.
   • An STR application number will follow this pattern: WSTR000123-APP-2021.
   • You will only see the Renew Application link next to your STR permit
     number, as shown in the above example.
5. Step 1: Step 1 > Page 1: Confirm that the information on this page is correct, and
   then click on the blue Continue Application button at the bottom of the page.
6. Step 1: Step 1 > Page 2: Confirm that the contacts and associated contact information
   (addresses/ phone numbers) are correct.
   • Edit and correct this information as necessary.
   • If your current local responsible party’s information or property manager’s
     information is missing, then enter this information. Please notify your renewal
     planning technician via email if you make any changes/updates to the local
     responsible party’s or property manager’s information.
   • If you receive a prompt to enter a “Business” address, then enter the address.
     If you only have a home address for the property, then enter that home address
     as the “Business” address.
   • When all information on this page is correct, then click on the blue Continue
     Application button at the bottom of the page.
7. Step 1: Step 1 > Page 3: Please do not alter the information on this page unless
   you see an unanswered question with a red asterisk next to it. Answer any
   unanswered questions that are marked with a red asterisk. Click the blue Continue
   Application button at the bottom of this page.
8. Step 1: Step 1 > Page 4: Before uploading the renewal application, make sure the
   application/owner affidavit has been signed. When ready, use the blue Add button at
   the bottom of the page to upload your completed STR renewal application/owner
   affidavit in PDF format.
   • Link to the renewal application/owner affidavit: STR Renewal Application.
   • When uploading the completed application, ensure that the upload reaches
     100% before proceeding to the next step. Click on Continue.
   • Type the name of the document you are uploading in the Description box.
   • Save the uploaded document after you type the description.
   • When you have finished uploading and naming your renewal document(s), then
     click on the blue Continue Application button at the bottom of the page.
9. Step 2: Review: Review the page. If all information is accurate and complete, then
   click the blue Continue Application button.
10. When all steps are complete, you should see this message: "Your application(s) and/or complaint(s) has been successfully submitted. Please print your record(s) and retain a copy for your records.
11. You will be unable to pay the renewal fees at this time. Your My Records page
    will show a status of “Renewal: Deferred Payment”. Reply via email to the Washoe
    County planning technician who emailed your renewal reminder and let them know
    that you are ready to complete payment. The Washoe County planning technician will
    invoice the renewal fees and email you when payment can be made.
12. A planning technician will email your renewed STR permit to the contacts associated
    with your permit case at OneNV.us. This will take several days. The planning
    technician will also notify you via email if there are any additional requirements for
    renewal of your STR permit. Please watch carefully for email updates regarding your
    renewal.

Troubleshooting Tips

• Sign out of onenv.us.
• Clear your browser history.
• Make sure you are NOT using the Safari browser.
• Sign back into your account at onenv.us.
• Make sure you are using an email address that is included in your STR contacts
  at onenv.us.
• Make sure you are looking for the blue “Renew Application” link next to your STR
  permit case and NOT next to your STR application case.
• Follow the step-by-step instructions above.
• If these tips do not help, then reply to the staff who emailed your STR permit
  renewal reminder and/or str@washoecounty.gov.

Updated: 12/12/25