Housing and Homeless Services

The Resource Center is a day-service drop-in facility that includes on-site staff, partner agencies, basic hygiene services and more. The Resource Center meets a broader need in the community through bringing services to those at risk of experiencing homelessness. If you don’t know where to go for housing or if you are about to become homeless, this is the resource for you.

• Location: 600 Line Dr., Reno, NV, 89512
• Contact Phone Number: 775-325-8200  
• Hours: 6:00 a.m. – 8:00 p.m.; 24 hours per day during inclement weather and winter months
• Available Services: Meals, Restrooms, Showers, Laundry, Case Management, Electronic device charging
• Participant Mail: Participants who would like to receive mail at the Nevada Cares Campus, may receive mail at the Resource Center. The Mailing address is: 610 Line Dr., Reno, NV, 89512 
• Mail Hours: Monday through Friday 8:00 a.m. – 5:00 p.m., closed for lunch 12:00 – 1:00 p.m. and on all County recognized holidays.

The Nevada Cares Campus emergency shelter admits men and couples. Single women who arrive at the Nevada Cares Campus emergency shelter are referred to Our Place, the local women and family shelter. To access the Nevada Cares Campus emergency shelter please see below:

• Location: 1800 Threlkel St., Reno, NV, 89512
• Contact Phone Number: 775-329-4141  
• Hours: Participants are free to enter and exit the Nevada Cares Campus 24 hours per day. Quiet Times: 10:00 p.m. – 6:00 a.m. nightly
• Criteria for emergency bed: Provide name, date of birth, and share the resources one is seeking 

The Nevada Cares Campus Safe Camp serves as a space where staff provides access to basic services and a more secure location for individuals not wishing to move into congregate shelters. To be eligible the person must complete an application form, be willing to work towards a housing plan and be able to manage their own activities of daily living.

• Location: Line Dr., Reno, NV, 89512 
• Contact Phone Number: 775-329-4141 (option 4)
• Hours: Participants are free to enter and exit the Nevada Cares Campus 24 hours per day. Quiet Times: 10:00 p.m. – 6:00 a.m. nightly.
• Contact information:  RegionalHomelessServices@washoecounty.gov.  
• For criteria and more information related to the Safe Camp pilot program, please click here. 

• Inclement Weather/ Poor Air Quality: The Cares Campus will open the warming center 24 hours per day during inclement weather. Nevada Cares Campus will follow local weather warnings, to include low temperatures, rain combined with low temperatures, freezing rain, or snow.
• Nevada Cares Campus will open the cooling center during inclement weather. Nevada Cares Campus will follow local weather warnings, to include high temperatures, warnings of heat stroke and dehydration due to weather conditions, or warnings to stay inside due to poor air quality.
• Winter Overflow Beds: Beginning (on or about) December 1, there will be 84 winter overflow beds available at Nevada Cares Campus. If an unhoused individual arrives at the Nevada Cares Campus and there is no available bed in the emergency shelter, they will be able to stay the night in the winter overflow on a first come, first served basis. Each person will be provided a bed, linens, and a locker to secure personal items.

Washoe County and Nevada Cares Campus operator staff monitor the weather forecasts regularly to ensure inclement services are available during these times. If community members would like to know if these inclement services are open, they may inquire by calling 775-329-4141.

In order to share the most up to date information with the participants of the Nevada Cares Campus and the community, the team initiated a monthly two-page newsletter, Connect with Cares, beginning June 2022. As we continue this initiative, these newsletters will be shared on this page. View and/or download the newsletters below.