Welcome to the Utility

Washoe County Community Services Department Utility Team provides wastewater treatment to approximately 16,000 customers including some urban areas in Reno and Sparks. The Utility treats an average of 5 million gallons of wastewater per day at three regional wastewater plants and manages the recovery of reclaimed water and biosolids from these waste streams. 

Utility Customer Service
Office Hours: Monday-Friday 8:00 a.m. to 4:00 p.m.
Phone: (775) 954-4601     Fax: (775) 328-3699
Email: utility@washoecounty.gov
Mailing Address: 1001 E. 9th Street, Reno, NV 89512

Our professional teams are also available to help conveniently by appointment:

Schedule An In-Person, Online, or Phone Appointment with our Utility Billing Team (in person, online or phone appointments)


Our Most Common Customer Questions