Contact Us

Connecting the Community to Resources, Support, and Services

The Washoe County Human Services Agency (HSA) is dedicated to helping children, families, adults, and seniors access essential resources, services, and programs that promote safety, well-being, and stability. Our divisions provide a wide range of support, from child protection and foster care to healthcare, adult services, and community engagement programs that strengthen families and individuals across Washoe County.

Whether the goal is guidance on available programs, assistance navigating services, or connections to community resources, HSA staff are ready to help. Our knowledgeable team is available to answer questions, provide support, and connect individuals and families with the resources that best meet their needs.

Explore our services, learn about programs and initiatives, or reach out directly via phone, email, or by visiting one of our offices. HSA is committed to helping the Washoe County community thrive with safety, stability, and confidence.

Human Services Agency

Children's Services Division

Location: 350 S. Center Street Reno, NV 89501

Phone: (775) 785-8600

Child Abuse and Neglect Hotline: 1 (833) 900-SAFE (7233)
Available 24 hours a day, 7 days a week.

For general CPS questions:
Phone: (775) 785-8600
Email: CPS@washoecounty.gov (please not not email reports of abuse and/or neglect)

Program Contacts:

General Assistance: (775) 785-8600
Child Protective Services: (775) 785-8600
Be The FAM: Foster, Adopt, and Mentor Services: (775) 337-4470
Clinical Services: (775) 337-4557

Adult Services Division

Location:
350 S. Center Street Reno, NV 89501

Phone: (775) 328-2700

Program Contacts:

General Assistance: (775) 328-2700
CrossRoads: (775) 328-2700
Adult Group Home: (775) 328-2582
Burial and Cremation Assistance: (775) 328-2700
Rental & Depost Assitance: (775) 337-4427

Senior Services Division

Location: 1155 E. Ninth Street, Reno, NV 89501

Phone: (775) 328-2575

Program Contacts:

General Assistance: (775) 328-2575
Nutrition: (775) 328-2575
Homemaker Program: (775) 328-2575
Reprentative Payee Program: (775) 328-2575
Adult Day Care: (775) 328-1988
Group Home Assistance: (775) 328-2582