Human Services Agency

Contact Us

Connecting the Community to Resources, Support, and Services

The Washoe County Human Services Agency (HSA) is dedicated to helping children, families, adults, and seniors access essential resources, services, and programs that promote safety, well-being, and stability. Our divisions provide a wide range of support, from child protection and foster care to healthcare, adult services, and community engagement programs that strengthen families and individuals across Washoe County.

Whether the goal is guidance on available programs, assistance navigating services, or connections to community resources, HSA staff are ready to help. Our knowledgeable team is available to answer questions, provide support, and connect individuals and families with the resources that best meet their needs.

Explore our services, learn about programs and initiatives, or reach out directly via phone, email, or by visiting one of our offices. HSA is committed to helping the Washoe County community thrive with safety, stability, and confidence.


Human Services Agency

Children's Services Division

Location: 350 S. Center Street Reno, NV 89501

Phone: (775) 785-8600

Child Abuse and Neglect Hotline: 1 (833) 900-SAFE (7233)
Available 24 hours a day, 7 days a week.

For general CPS questions:
Phone: (775) 785-8600
Email: CPS@washoecounty.gov (please not not email reports of abuse and/or neglect)

Program Contacts:

  • General Assistance: (775) 785-8600
  • Child Protective Services: (775) 785-8600
  • Be The FAM: Foster, Adopt, and Mentor Services: (775) 337-4470
  • Clinical Services: (775) 337-4557

Adult Services Division

Location:
350 S. Center Street Reno, NV 89501

Phone: (775) 328-2700

Program Contacts:

  • General Assistance: (775) 328-2700
  • CrossRoads: (775) 328-2700
  • Adult Group Home: (775) 328-2582
  • Burial and Cremation Assistance: (775) 328-2700
  • Rental & Depost Assitance: (775) 337-4427

Senior Services Division

Location: 1155 E. Ninth Street, Reno, NV 89501

Phone: (775) 328-2575

Program Contacts:

  • General Assistance: (775) 328-2575
  • Nutrition: (775) 328-2575
  • Homemaker Program: (775) 328-2575
  • Reprentative Payee Program: (775) 328-2575
  • Adult Day Care: (775) 328-1988
  • Group Home Assistance: (775) 328-2582

 

Call 311 to find resources, ask questions, and utilize Washoe County services. Learn More »
Call 311 to find resources, ask questions, and utilize Washoe County services. Learn More »