Communications & Engagement
Making HSA Services Visible & Meaningful to Our Community
The Washoe County Human Services Agency (HSA) Communications & Engagement ensures that agency programs and services are communicated clearly, creatively, and effectively to the community. Supporting the Board of County Commissioners’ Strategic Plan goal of effective communication, it builds meaningful connections with residents, partners, and stakeholders while enhancing visibility and engagement.
How We Support HSA Programs
Media Relations & News: Manages media inquiries, serves as the primary point of contact for reporters, and shares timely news, updates, and success stories to highlight agency programs and initiatives.
Social Media & Digital Engagement: Maintains HSA’s social media channels and digital platforms, creating engaging content and campaigns that inform and connect with residents, partners, and stakeholders.
Events & Community Outreach: Organizes and supports public events, forums, and community engagement activities to promote HSA programs, encourage participation, and foster community feedback.
Creative Marketing & Production: Produces videos, public service announcements (PSAs), billboards, graphic design materials, and coordinated marketing campaigns to communicate key messages across multiple channels.
Website Design & Management: Designs and maintains HSA’s website, ensuring information is accessible, user-friendly, and visually engaging.
Liaison with County Communications: Collaborates closely with the Washoe County Communications Office to align messaging, support county-wide initiatives, and ensure consistent public outreach across agencies.
Empowering Community Connections: Through innovative, creative, and timely communication, strengthens trust, encourages participation, and fosters ongoing dialogue between HSA and the community.
Supporting HSA's Mission
Communications & Engagement ensures that HSA programs and services are visible, understood, and accessible across Washoe County. Through social media, events, news, video production, marketing campaigns, website design, and collaboration with the County Communications team, it strengthens connections with residents, partners, and stakeholders, helping the agency respond effectively to local needs.
Watch Washoe County Television
HSA programs and announcements are featured on Washoe County Television, available online or on Charter digital channel 193.
Contact Us
Phone: (775) 785-8600
Media Inquiries:
Christopher Ciarlo, HSA Communications Manager
Email: cciarlo@washoecounty.gov
Hours of Operation:
Monday – Friday: 8:00 AM – 5:00 PM
(Closed on all Federal and Nevada State holidays)