Relationship Management Office

Kobe Harkins, Manager

Office Hours
7:00 a.m. - 5:00 p.m., Mon – Fri

1001 E. Ninth St
Building C, Suite C220
Reno, NV 89512

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The mission of the Technology Services Relationship Management Office (RMO) is building and maintaining strong relationships between Technology Services and customers and clients within and external to Washoe County.

RMO objectives include:

  • Relationship Management with Stakeholders - Build and maintain relationships with business stakeholders and ensure IT services are aligned with the needs of departments.
  • IT Services and Investments - Ensure IT services are aligned with overall business goals and objectives of Washoe County and that IT investments are made strategically and efficiently.
  • Department Strategic Planning - Work with business units to understand their goals and strategies and develop a roadmap for Technology Services to support these objectives.
  • Service Level Management - Establish service level agreements with customers including within and after-hours support.
  • Technology Meetings - Organize and manage technology meetings and make sure meetings are addressing the needs of departments.
  • Governance – Ensure IT policies and procedures are in line with the overall governance framework of Washoe County.
  • Point of Contact – Primary point of contact for departments to address technological needs and issues.
  • Project Management – Work with departments to ensure use of project management best practice guidelines and track department projects.
  • Communications - Managing communication between Technology Services and other departments within Washoe County.
  • Vendor Management - Manages relationships with IT vendors and ensures that vendor products and services are meeting the needs of the organization.
  • Business Intelligence - Monitors the performance of information technology and tracks key performance indicators (KPIs) to ensure departments are meeting goals and objectives.
  • Public Safety - Support public safety departments and ensure technology is supporting their mission.

The key responsibilities of the Relationship Management Office are:

  • Planning
  • Strategy
  • Oversight
  • Financial management
  • Personnel support
  • SAP management